NetBorder

Here you will find installation instructions for the installation and configuration of Sangoma's Netborder Call Analyzer. This system was set up and tested on a system containing FreePBX and CentOS. As of now it is not supported by other Linux operating systems. FreePBX was not used during the testing of this software. Calls were made directly from vicidial through Netborder and out to the carrier.

For more detailed instructions please refer to the User guide located here:

http://www.sangoma.com/products/call_center_software/netborder_call_analyzer/download.html

Installation

Download NetBorderCallAnalyzerSetup2.<version>.<arch>.rpm to this directory. Linux_2.0.3 happens to be the version that was used in our installation.

cd /usr/src
rpm -i NetBorderCallAnalyzerSetup2.xLinux_2.0.3.rpm

--This will install the Netborder software to /opt/Sangoma_NetBorderCallAnalyzer. --

Start Netborder

service netborder-call-analyzer start

In the event the service doesn't start view the messages log file for information

/var/log/messages

Start the Service automatically on startup/reboot

chkconfig netborder-call-analyzer on

Configuration

Since Netborder is a proxy service, the port for the proxy server must match the port for the final call server. However "outbondproxyport=" value is ignored in asterisk 1.4.39 (bug). If Netborder is running on port 5062, then the "carrier" must also be listening on port 5062. if the carrier is on 5060, then the port for netborder must be changed to match, as follows:

/opt/Sangoma_NetBorderCallAnalyzer/config

Add your Vicidial Server IP to these two files

nano +9 call-analyzer-engine.properties
nano +9 call-analyzer-service.properties

Add your outbound Carrier IP here:

nano +39 CallAnalyzerAsOutboundProxy.call-properties

Should look like this entry here:

# Optional: set outbound proxy host:post to use to reach the callee
# Applies to call with CPA active (cpd=on) or not
common.b2bua.outbound.proxy.host=my.carrier.net
common.b2bua.outbound.proxy.port=5060

Edit your Vicidial Carrier. We used a Paraxip entry, as follows. Also note that the Port entries are different from above:

[carriername]
disallow=all
allow=ulaw
type=peer
host=carriername/IP
port=5062
insecure=port,invite
outboundproxy=vicidialhostIP
outboundproxyport=5062
nat=yes

DIAL7TRUNK = SIP/carriername

Dialplan Entry:
exten => _71NXXNXXXXXX,1,AGI
exten => _71NXXNXXXXXX,2,Dial(${DIAL7TRUNK}/${EXTEN:1},,tTor)
exten => _71NXXNXXXXXX,3,Hangup

Test your settings

Make a call with the carrier settings. For instance, with the example carrier shown above, change your "Dial Prefix" in your campaign to "7".

Enter into the Vicidial user interface, and test the call.

You can also connect to the system with a standard agent phone. For instance, with the example carrier shown above, dial 71 + phone number from an agent phone.

• Be aware of the pause after answering while the Answering Machine Detection is working.