Transfer from Remote Agent to another Remote Agent or Extension

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If the call is on a phone that is being used as a Remote Agent, it is likely in a meetme room. This opens up some possibilities.

If flash does not work, it is often simpler to tell the other agent to dial the conference number. 8600051 for instance. Also test with 0 or 6 preceding the number for silent entry. It does, however, require knowing the conference number!

If necessary, an inbound line can be set up to allow the manager with the remote phone to dial the extension by number after entering a call menu or (if the call center is small) choosing it by a single digit.

Also possible to create an agi script that will accept the agent's ID and find the meetme room that agent is in and transfer the manager to that room (silently, if required, or with "Announce" if you want to impress someone with your conference call system).