Vicidial Agent Transfer Call to Another Agent via AGENTDIRECT
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Revision as of 19:26, 30 March 2013 by Bill (talk | contribs) (Created page with "* Procedure to SEND a call to another LOGGED IN agent # Obviously, you must have a LIVE caller on your screen! #: File:VicidialLeftPaneDuringLiveCall.JPG # Press "TRANSFER-CO...")
- Procedure to SEND a call to another LOGGED IN agent
- Obviously, you must have a LIVE caller on your screen!
- Press "TRANSFER-CONF"
- Ensure "AGENTDIRECT - Single Agent Direct Queue" is chosen from the "Dropdown" (which lists closer groups available)
- In "Number to call" box enter the User Number (not the phone!!) of the agent to receive the call.
- Depending on your version, you may press the "AGENTS" link and click on an agent instead of manually entering the number.
Contents
No Warm Transfer to AGENTDIRECT - Older (2.4.X) Vicidial
- Press "Local Closer"
- Disposition and you are now ready to take more calls.
Warm Transfer to AGENTDIRECT available: Newer (2.6.X) Vicidial
- I'm not sure exactly when this was modified, so it may be a later 2.4 or perhaps some time during 2.6.
Blind Transfer
- Press "Local Closer"
- Disposition and you are now ready to take more calls.
Warm Transfer
- Check the box for "Consultative".
- Press "Dial With Customer"
- When ready, press "LEAVE 3-WAY CALL".
- Disposition and you are now ready to take more calls.
Warm Transfer, with Parked Customer
- Check the box for "Consultative".
- Press "Park Customer Dial"
- When ready for customer to join, "Grab Parked Call"
- When ready, press "LEAVE 3-WAY CALL".
- Disposition and you are now ready to take more calls.