Vicidial Agent Transfer Call to Another Agent via AGENTDIRECT


 * Procedure to SEND a call to another LOGGED IN agent
 * 1) Obviously, you must have a LIVE caller on your screen!
 * [[File:VicidialLeftPaneDuringLiveCall.JPG]]
 * 1) Press "TRANSFER-CONF"
 * [[File:VicidialTransferConferencePaneBuild121222-235.jpg]]
 * 1) Ensure "AGENTDIRECT - Single Agent Direct Queue" is chosen from the "Dropdown" (which lists closer groups available)
 * 2) In "Number to call" box enter the User Number (not the phone!!) of the agent to receive the call.
 * 3) * Depending on your version, you may press the "AGENTS" link and click on an agent instead of manually entering the number.
 * [[File:AvailableAgentsTransferListBuild121222-2315.JPG]]

No Warm Transfer to AGENTDIRECT - Older (2.4.X) Vicidial

 * 1) Press "Local Closer"
 * 2) Disposition and you are now ready to take more calls.

Warm Transfer to AGENTDIRECT available: Newer (2.6.X) Vicidial

 * I'm not sure exactly when this was modified, so it may be a later 2.4 or perhaps some time during 2.6.

Blind Transfer

 * 1) Press "Local Closer"
 * 2) Disposition and you are now ready to take more calls.

Warm Transfer

 * 1) Check the box for "Consultative".
 * 2) Press "Dial With Customer"
 * 3) When ready, press "LEAVE 3-WAY CALL".
 * 4) Disposition and you are now ready to take more calls.

Warm Transfer, with Parked Customer

 * 1) Check the box for "Consultative".
 * 2) Press "Park Customer Dial"
 * 3) When ready for customer to join, "Grab Parked Call"
 * 4) When ready, press "LEAVE 3-WAY CALL".
 * 5) Disposition and you are now ready to take more calls.